Services and offers
  1. Bicycle insurance
  2. Biltema Service
  3. Brochures
  4. Frequently asked questions about Service and offers
  5. Gift cards
  6. Newsletter

Frequently asked questions about Service and offers

Here you find all the most frequently asked questions and answers regarding Biltema's Services and offers.

  1. Information about gift cards
    <p>Gift cards are valid for 12 months from the date of activation (info on the reverse of the card). Lost or damaged cards cannot be replaced. The card ceases to be valid when the validity date has expired and cannot be extended.</p>
  2. What is My Biltema?
    <p>Being a Biltema customer is now easier and more fun. With My Biltema, you get great prices and special offers on select products, and access to your saved shopping lists and digital receipts. My Biltema is 100% free &ndash; read more here.</p>
  3. Can I order products from Biltema through post order or the website?
    <p>At present we do not provide home delivery. However, with our Click &amp; Collect service, you can shop for products online which you can then pick up packed and ready at your nearest Biltema store. You can also choose to have your purchase delivered to your car by our staff.</p>
  4. Does Biltema save the frame number for bicycle purchases?
    <p>No, it is your responsibility as a customer to note down and save the frame number when buying a bicycle. Our recommendation is to write the frame number on the instructions that accompany the bicycle.</p>
  5. Bicycle insurance included! What does this mean?
    <p>To avoid unnecessary costs if your bicycle is stolen, we offer bicycle insurance, along with an approved lock, when you buy a bicycle from Bitlema. Through the insurance, which is completely separate from your home insurance, you get a new bicycle - without any excess amount or deduction for age or wear and- ear (so-called depreciation). The insurance covers all bicycles from SEK 990 sold by Biltema. Read more <a title="Cykelf&ouml;rs&auml;kring" href="https://www.biltema.se/yosemite/cyklar/hall-dig-uppdaterad/cykelforsakring/" target="_blank" rel="noopener">here</a>.</p>
  6. I want to subscribe to Biltema’s newsletter, how do I that?
    <p>Read more about our newsletter and subscribe <a title="Newsletters" href="/link/7e37d6491eeb4fd6a2ffb52655654bda.aspx" target="_blank" rel="noopener">here</a>.</p>